Insurance

Medicaid

North Carolina Medicaid accepted for children, adults and pregnant women — no annual dollar maximum on covered care.

Dentist in Concord participates in North Carolina Medicaid (Title XIX) and provides dental services to eligible Medicaid beneficiaries according to applicable state program guidelines and coverage policies. North Carolina Medicaid dental benefits are administered through the NC Department of Health and Human Services (DHHS) Division of Health Benefits and NCTracks.

North Carolina Medicaid dental coverage for children, adults and pregnant women in Concord, NC
01

Who May Have North Carolina Medicaid Dental Coverage?

Dental benefits vary by Medicaid eligibility category and age group. Common dental benefit groups include:

  • Children and adolescents under age 21: Covered under EPSDT (Early and Periodic Screening, Diagnostic and Treatment) provisions, with exceptions to policy limitations when medically necessary.
  • Adults age 21 and older: Standard adult dental benefit. Procedure-specific frequency limitations, clinical criteria and category exclusions apply (see Adult Benefit Limitations below).
  • Medicaid for Pregnant Women (MPW) beneficiaries: Dental coverage extends through the last day of the month in which the twelfth month postpartum period ends.
Adult NC Medicaid dental benefit limitations and co-payment
02

Adult Benefit Limitations & Co-Payment

North Carolina Medicaid adult dental coverage does not enforce a rigid annual dollar cap, but applies procedure-specific frequency limitations, clinical criteria, and category exclusions:

  • Endodontic Limitations: Root canal therapy for adult beneficiaries age 21 and older is limited strictly to permanent anterior teeth (D3310). Premolar (D3320) and molar (D3330) endodontic therapy are non-covered benefits for adults.
  • Prosthodontic Criteria: Complete dentures are limited to one per arch every 10 years. Partial dentures (resin base D5211/D5212 only; cast metal not covered) are limited to one per arch every 8 years and require prior approval with documented missing teeth criteria (any missing anterior tooth, 4 missing posterior permanent teeth in an arch, or 3 adjacent missing posterior permanent teeth in an arch).
  • Co-Payment: Adult Medicaid beneficiaries are responsible for a $4.00 co-payment per dental visit, unless exempt (beneficiaries under 21, pregnant women under MPW, emergency hospital visits, and nursing home residents are exempt).
NC Medicaid identification card and managed care health plan card
03

About Your Medicaid Card

A Medicaid beneficiary may have more than one card depending on their enrollment status:

  • NC Medicaid Card: The primary identification card issued by the North Carolina Department of Health and Human Services (DHHS).
  • Standard Plan / Prepaid Health Plan (PHP) Card: Beneficiaries enrolled in NC Medicaid Managed Care receive an insurance card from their health plan (such as AmeriHealth Caritas, Carolina Complete Health, Healthy Blue, UnitedHealthcare Community Plan, or WellCare).
  • Important: Most dental services under NC Medicaid continue to be administered and reimbursed through NC Medicaid Direct (Fee-for-Service) via NCTracks. Providers must verify dental benefit administration and eligibility on NCTracks prior to rendering treatment.
What to bring to a Medicaid dental appointment in Concord, NC
04

What to Bring to a Medicaid Dental Appointment

Please bring the following to your visit so we can verify your eligibility on NCTracks before treatment:

  • NC Medicaid identification card
  • Prepaid Health Plan (PHP) / Managed Care card, if enrolled
  • Valid government-issued photo ID
  • Applicable $4.00 co-payment (for non-exempt adult beneficiaries)
NCTracks and NC Medicaid online portals
05

North Carolina Medicaid Member & Provider Portals

Beneficiaries and dental providers can access enrollment verification, policy manuals, and prior approval processing through official portals:

NCTracks Prior Approval & Claims Portal: www.nctracks.nc.gov | Call Center: 1-800-688-6696

NC Medicaid Division of Health Benefits Portal: medicaid.ncdhhs.gov | Beneficiary Inquiries: 1-888-245-0179

Benefit grid

Medicaid Dental Benefit Summary

How NC Medicaid covers common dental services for children (under 21) and adults (21 and older), and whether prior authorization (PA) is required. Codes in parentheses are CDT procedure codes, and DOS means date of service. Reading the table: frequency limits are per beneficiary unless noted per provider, per tooth, per quadrant, per arch or per date of service (DOS). Children under 21 may exceed these policy limitations when medically necessary under EPSDT. Adult coverage has no rigid annual dollar cap, but procedure-specific frequency limits, clinical criteria and category exclusions apply.

Plan financial terms1 item
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Annual Dollar LimitNo Annual MaximumNo Annual Maximum (subject to policy limitations)N/A
Diagnostic evaluations & imaging8 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Periodic Oral Evaluation1 per 6 calendar months for same provider (D0120)1 per 6 calendar months for same provider (D0120)No
Problem-Focused / Emergency ExamCovered as emergency exam (D0140); follow-up coded as D0170Covered as emergency exam (D0140); follow-up coded as D0170No
Oral Evaluation (< 3 yrs old)1 per 6 calendar months (D0145; billed with fluoride varnish D1206)Not ApplicableNo
Comprehensive Oral ExamInitial exam once per provider per beneficiary (D0150)Initial exam once per provider per beneficiary (D0150)No
Comprehensive FMX Series1 time in 5 years; age 6 and older (D0210)1 time in 5 years (D0210)No
Periapical / Occlusal ImagesD0220 (1/DOS); D0230 addt'l images; D0240 occlusal (max 2/DOS)D0220 (1/DOS); D0230 addt'l images; D0240 occlusal (max 2/DOS)No
Bitewing Radiographs (1 to 4)1 time in 12 calendar months (D0270, D0272; D0273/D0274 age 13+)1 time in 12 calendar months (D0270, D0272, D0273, D0274)No
Panoramic Radiograph1 time in 5 years; age 6 and older (D0330)1 time in 5 years (D0330)No
Preventive care5 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Routine Cleaning (Prophylaxis)1 per 6 calendar months (D1120 <13 yrs; D1110 age 13+)1 per 6 calendar months (D1110)No
Topical Fluoride (Varnish / Gel)1 per 6 calendar months (D1206 varnish / D1208; under 21)Not Covered (limited to under age 21)No
Dental Sealants (Per Tooth)Perm molars (<16 yrs); primary molars (<8 yrs); 1 per lifetime (D1351)Not CoveredNo
Caries Arresting Medicament (SDF)1 every 6 calendar months per tooth; max 4 applications/tooth (D1354)1 every 6 calendar months per tooth; max 4 applications/tooth (D1354)No
Space Maintainers (Uni / Bilateral)Covered for primary molars/canines & perm 1st molars (D1510–D1575)Not CoveredNo
Restorative care6 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Amalgam (Silver) Fillings1 per surface/tooth/DOS; multi-surface fee capped at D21611 per surface/tooth/DOS; multi-surface fee capped at D2161No
Composite (Tooth-Colored) FillingsCovered into dentin (D2330–D2335 anterior; D2391–D2394 posterior)Covered into dentin (D2330–D2335 anterior; D2391–D2394 perm posterior)No
Prefabricated Stainless Steel CrownsCovered (<21 yrs; max 6 crowns/DOS; D2930 primary, D2931 perm)Not CoveredNo
Prefabricated Resin / Esthetic CrownsCovered (<21 yrs; D2932 anterior, D2933/D2934 primary, D2390 anterior)Not CoveredNo
Core Buildup / Post & Pin RetentionCore buildup (D2950) / Pin retention (D2951) coveredD2950 / D2951 covered; Foundation for crown (D2949, age 16+) requires PAD2950/D2951: No
D2949: Yes
Protective Restoration1 per tooth to relieve pain/promote healing (D2940)1 per tooth to relieve pain/promote healing (D2940)No
Endodontics4 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Pulpotomy / Pulpal TherapyD3220 (max 6/DOS); D3222 apexogenesis; D3230 anterior; D3240 posteriorD3220 therapeutic pulpotomy covered (max 6 per DOS)No
Root Canal Therapy (Anterior)Permanent anterior teeth only (D3310)Permanent anterior teeth only (D3310)No
Root Canal Therapy (Premolar / Molar)Premolar (D3320) & Molar (D3330) covered for permanent teethNot Covered (premolar & molar endodontics limited to under age 21)No
Apexification / RecalcificationCovered for permanent teeth (D3351 initial, D3352, D3353 final)Limited to permanent anterior teeth only (D3351–D3353)No
Periodontics3 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Periodontal Scaling & Root Planing1 per quadrant per 24 months (D4341 / D4342; max 2 quads per DOS)1 per quadrant per 24 months (D4341 / D4342; max 2 quads per DOS)Yes (PA Required)
Full Mouth Debridement / Gingival ScalingD4346 full mouth (age 13+; 1/6 mos); D4355 debridement (1/12 mos)D4346 full mouth (1/6 mos); D4355 debridement (1/12 mos)No
Periodontal MaintenanceAllowed 2 times per year following surgical perio (D4910)Allowed 2 times per year following surgical perio (D4910)No
Prosthodontics (dentures)4 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Complete Dentures (Upper / Lower)1 per arch every 10 years (D5110, D5120; immediate D5130, D5140)1 per arch every 10 years (D5110, D5120; immediate D5130, D5140)Yes (PA Required)
Partial Dentures – Resin Base1 per arch every 8 years (D5211, D5212; specific tooth criteria apply)1 per arch every 8 years (D5211, D5212; specific tooth criteria apply)Yes (PA Required)
Denture Adjustments & RepairsAdjustments covered after 6 mos; repairs (D5511–D5660) coveredAdjustments covered after 6 mos; repairs (D5511–D5660) coveredNo
Denture Relines (Direct / Indirect)1 reline every 5 years; initial reline allowed 6 mos post-delivery1 reline every 5 years; initial reline allowed 6 mos post-deliveryYes (PA Required)
Oral surgery2 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Simple ExtractionsCovered as clinically needed (D7111 coronal remnants, D7140 erupted)Covered as clinically needed (D7111 coronal remnants, D7140 erupted)No
Surgical & Impacted ExtractionsCovered (D7210 surgical, D7220 soft tissue, D7230/D7240/D7241 bony)Covered (D7210 surgical, D7220 soft tissue, D7230/D7240/D7241 bony)No
Emergency care & sedation2 services
Service DescriptionChild (Under 21) — EPSDT EligibleAdult (Ages 21+) — Standard BenefitPrior Auth (PA) — Required?
Emergency Palliative Pain ReliefCovered per visit for minor emergency treatment of dental pain (D9110)Covered per visit for minor emergency treatment of dental pain (D9110)No
IV Moderate Sedation / Deep SedationCovered in office (D9222/D9223 deep; D9239/D9243 IV sedation; D9230)Covered in office (D9222/D9223 deep; D9239/D9243 IV sedation; D9230)No

Important Coverage Disclaimer: Medicaid dental benefits vary by member eligibility category and may change. Coverage depends on current eligibility, benefit category, age, frequency limitations, clinical criteria, documentation, authorization requirements, and applicable benefit guidelines. This page is provided for general patient education and administrative reference and does not guarantee eligibility, coverage, payment, or approval of any service. Patients should confirm current eligibility and benefits before treatment. Official NC Medicaid Clinical Coverage Policy No. 4A and NCTracks guidelines control if they differ from this summary.

GOOD TO KNOW

Medicaid questions, answered.

Everything you need to know before your first visit. Have another question?

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Is there a yearly dollar limit on NC Medicaid dental benefits?

No. North Carolina Medicaid has no annual dollar maximum for children or adults. Adult coverage is instead subject to procedure-specific frequency limitations, clinical criteria and category exclusions, and children under 21 may exceed policy limitations when medically necessary under EPSDT.

Do I have to pay anything at a Medicaid dental visit?

Adult beneficiaries age 21 and older pay a $4.00 co-payment per dental visit. Beneficiaries under 21, pregnant women covered under Medicaid for Pregnant Women (MPW), emergency hospital visits and nursing home residents are exempt. If a service isn't covered, we explain any cost before treatment.

Does NC Medicaid cover root canals for adults?

For adults 21 and older, root canal therapy is covered only on permanent anterior (front) teeth (D3310). Premolar (D3320) and molar (D3330) root canals are covered for beneficiaries under 21 but are not covered for adults.

Are dentures and partials covered by NC Medicaid?

Yes, with prior approval. Complete dentures are limited to one per arch every 10 years and resin-base partial dentures (D5211/D5212) to one per arch every 8 years; cast metal partials are not covered. Partials also require documented missing-teeth criteria. Adjustments are covered after 6 months, repairs are covered, and one reline is allowed every 5 years.

Which dental services need prior approval under NC Medicaid?

Periodontal scaling and root planing, complete dentures, resin partial dentures, denture relines and foundation-for-crown (D2949) services require prior approval through NCTracks. Exams, X-rays, cleanings, fillings, extractions and emergency palliative care do not.

How often does Medicaid cover exams, cleanings and X-rays?

Periodic exams and routine cleanings are covered once every 6 calendar months, bitewing X-rays once every 12 calendar months, and a full-mouth series or panoramic X-ray once every 5 years (age 6 and older for children). Fluoride varnish is covered every 6 months for beneficiaries under 21.

I have a Healthy Blue, WellCare or other managed care card. Does it cover dental?

Bring both your NC Medicaid card and your health plan card. Most dental services under NC Medicaid continue to be administered and reimbursed through NC Medicaid Direct (Fee-for-Service) via NCTracks, and we verify your dental eligibility on NCTracks before treatment.

How long does Medicaid for Pregnant Women (MPW) dental coverage last?

MPW dental coverage extends through the last day of the month in which the twelfth month postpartum period ends. MPW beneficiaries are also exempt from the $4.00 co-payment.

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2460 Wonder DR STE C, Kannapolis, NC 28083
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2460 Wonder Drive Northeast C, Kannapolis, NC 28083, United States

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